The whole point of switching to technology for systems like this is to block people from holding you accountable. It puts the burden of proof on the accuser to

The whole point of switching to technology for systems like this is to block people from holding you accountable. It puts the burden of proof on the accuser to show that an inscrutable software black box is biased. It very much resembles the shift from human tech support operators to software-based robo operators. In effect, it’s a wall to keep you away. The apotheosis of this concept is Google, a company that goes to ridiculous lengths to stop people from being able to contact a human being that works there, unless you’ve paid them money for the privilege.