3 ms·
> the quality of information is maybe inversely proportional to the levels it has to go through I think that each level distorts the message to bring it more i
by laurentl 7y ago
> the quality of information is maybe inversely proportional to the levels it has to go through
I think that each level distorts the message to bring it more in line with company culture (e.g. make it look better, or highlight blocking points, or focus on financial topics, etc.). It follows that the quality of the information doesn’t necessarily have to decrease - in theory, the right company culture will ensure that only the most relevant information is kept (and I’m pretty sure you can tie this to successful company traits)
More generally, I think that in this context you can’t treat information quality as a purely objective measure. Here quality is (at least partly) in the eye of the beholder, so you could argue that making the reporting more in line with the expectations of you higher-ups actually increase quality.