I think what you say makes sense. I do think good lower management helps, though I do wonder if there are certain processes or practices that a company can ado

I think what you say makes sense. I do think good lower management helps, though I do wonder if there are certain processes or practices that a company can adopt to maximize the chances of 'right' information making its way to the relevant parties. These days, it seems that people's terms of choice are OKRs, though I think these are useful if clearly defined and updated regularly. However, if they aren't defined well, they have the potential of getting people to focus on the wrong thing.