For six years now I've been trying to use Google Play Music, but enter a comical loop of errors that neither the support staff nor their eng team shows any unde

For six years now I've been trying to use Google Play Music, but enter a comical loop of errors that neither the support staff nor their eng team shows any understanding of[1]. They always run through the same utterly useless script of suggestions, even when I make it painfully clear that I've already tried each of them multiple times. I've had similar experiences with most of Google's services, including my phone nearly being bricked due to a cyclic error on Play Store. I keep a list of these little joys (on gdocs, ironically). It was hard enough getting someone to look at these insanely frustrating errors and problems when I was a SWE there and could pinpoint someone who could fix them. Fixing these problems doesn't advance anyone's career, so nobody is incentivized to care. The idea of getting anything resolved from "out here" is just comical. Instead, I get to +1 a report on their forums, where one of their "community experts" gleefully tells us not to worry, someone will probably fix it someday. And in the meantime, have you tried power cycling? Because, Google! (Cue cute xylophone music.) [1] Guess I'm not the only one with problems. Two stars for the Chrome app that's required: https://chrome.google.com/webstore/detail/google-play-music/fahmaaghhglfmonjliepjlchgpgfmobi https://chrome.google.com/webstore/detail/google-play-music/.... Does anyone actually care at Google? I doubt it. Too many cool new features to build to worry about existing ones working. Someday I might even write up a piece on how I was shipped off to the Goolag (Google Seattle) because I insisted on having a team to keep our product's data up to date.