3 ms·

No wonder I got such a pushy hard sell to upgrade. I was flat out promised that the upgrade couldn't possibly cost me more, even if I didn't shop very often and

by gbrown 7y ago

No wonder I got such a pushy hard sell to upgrade. I was flat out promised that the upgrade couldn't possibly cost me more, even if I didn't shop very often and never took any special action. This was a lie, I lost around $100, and I stopped shopping at Costco.

jib 7y ago
The upgraded membership is 60usd more than the normal, gives you 2% back on purchases, and they will refund it to you if you ask, so not sure how you could lose 100 on that.
- gbrown 7y ago
  Maybe it was 60. I literally asked the cashier: "I will not remember to request a refund. Will it be automatically credited to me if I do not meet the threshold?", and they told me yes.
Zhenya 7y ago
How did you loose $100? The upgrade gets you an additional 2%. So you'd have spend something. Like 3k to make it back. Furthermore, they offer a full guarantee. Don't like it and they will refund you.
- gbrown 7y ago
  Perhaps it was 60. As I mentioned, I explicitly asked if I had to take any action to get the refund, and I was lied to.
  - JoeAltmaier 7y ago
    By a cashier. Perhaps a manager would have been better to ask? "Lied to" is maybe hyperbole. "Got the wrong answer"?
    - gbrown 7y ago
      The point is - I didn't "ask" anybody to upgrade, this was pushed harder than a time share. How about I rephrase: "I felt lied to and taken advantage of, and I decided not to bother being a customer any longer, given that I shopped there very infrequently and despise high pressure sales tactics." In the end, this is about my personal customer experience, which I've subjectively decided sucked enough to outweigh the utility I got from Costco membership. I can't stand pushy salespeople, and I basically argued with the cashier for several minutes telling him that I didn't want to upgrade. I said no at least five or six times. I should have just stuck to my position, but after I was told that there was literally no way to lose money even if I never took any action to get a refund, I caved because I wanted to go home.
      - JoeAltmaier 7y ago
        Wow. That was a dick move on their part.

by gbrown 7y ago

jib 7y ago

The upgraded membership is 60usd more than the normal, gives you 2% back on purchases, and they will refund it to you if you ask, so not sure how you could lose 100 on that.

gbrown 7y ago
Maybe it was 60. I literally asked the cashier: "I will not remember to request a refund. Will it be automatically credited to me if I do not meet the threshold?", and they told me yes.

Zhenya 7y ago

How did you loose $100? The upgrade gets you an additional 2%. So you'd have spend something. Like 3k to make it back. Furthermore, they offer a full guarantee. Don't like it and they will refund you.

gbrown 7y ago
Perhaps it was 60. As I mentioned, I explicitly asked if I had to take any action to get the refund, and I was lied to.
- JoeAltmaier 7y ago
  By a cashier. Perhaps a manager would have been better to ask? "Lied to" is maybe hyperbole. "Got the wrong answer"?
  - gbrown 7y ago
    The point is - I didn't "ask" anybody to upgrade, this was pushed harder than a time share. How about I rephrase: "I felt lied to and taken advantage of, and I decided not to bother being a customer any longer, given that I shopped there very infrequently and despise high pressure sales tactics." In the end, this is about my personal customer experience, which I've subjectively decided sucked enough to outweigh the utility I got from Costco membership. I can't stand pushy salespeople, and I basically argued with the cashier for several minutes telling him that I didn't want to upgrade. I said no at least five or six times. I should have just stuck to my position, but after I was told that there was literally no way to lose money even if I never took any action to get a refund, I caved because I wanted to go home.
    - JoeAltmaier 7y ago
      Wow. That was a dick move on their part.