I've never had a substantial delay in an "outage" situation when I call support, and I've never, except once, waited more than 2 days for a service / technical

I've never had a substantial delay in an "outage" situation when I call support, and I've never, except once, waited more than 2 days for a service / technical issue that's not resulting in an outage via email support. The one time the delay went longer, I called our account rep and had a response within a few hours. I've also seen changes to services based on suggestions we've made. I can't imagine the Education support is better than the Business support.