Enterprise software sucks because the people who develop it do not understand the underlying business processes they are trying to support, and business people

Enterprise software sucks because the people who develop it do not understand the underlying business processes they are trying to support, and business people who understand the processes do not understand how software can interact with that process. This leads to things like software being bent to support an existing (shitty) process, rather then redesigning the business process to effectively integrate software effectively to automate the process.