The articles mostly just repeat the same 3 complaints. 1) They employ a lot of people for doing shitty work. But they're not making those jobs worse, the jobs

The articles mostly just repeat the same 3 complaints. 1) They employ a lot of people for doing shitty work. But they're not making those jobs worse, the jobs just suck, and the same jobs elsewhere are just as bad and often pays less. But people don't really want to address the societal root cause, and frown upon talks of increasing minimum wage, setting worker rights regulations, and promoting unionization. So I just see Amazon as a scapegoat for the fact no one really cares. 2) They struggle with quality control, which I've never particularly experienced. And I feel this is true of all big platforms in the internet era. Also, it's normal at their scale, even if only 1% of products have quality issues, that's like millions of orders to write news about. Maybe my local store also has about 1% of issues, but it just doesn't make headlines. The flip side is Amazon has awesome support and return policies. 3) They're killing local stores. I guess I just see that as healthy competition. Amazon just offers a really convenient service. I don't have to leave my house to buy stuff! That's awesome. Also, I see it more as internet shopping is killing local stores. If Amazon goes bust, it'll be some other online store. Driving your car to buy goods just no longer makes sense with the internet in my opinion, unless its goods you have to try out or inspect first. Lastly, I find the real local outlets, like straight from farms markets, hand made artisan shops etc. are competing quite well and not dying. Etsy is doing great for example. So it's more the non competitive middleman that are dying, and that's just healthy competition in my mind. They have to offer a better middleman service, or wait for Amazon to get lazy and stop offering a good service, which they haven't yet.