Perhaps their PR experts have decided not apologizing will cause them temporary pain in the short term, but people have short memories and a new generation of g

Perhaps their PR experts have decided not apologizing will cause them temporary pain in the short term, but people have short memories and a new generation of gamers with no recollection of the past will latch on to some future bright shiny thing from Blizzard. To use your example, Burning Man still sells out within minutes, and few current burners actually remember the ticket lottery of 2012. There have been numerous fiascos including the Ticketfly data breach, tickets getting lost in the mail and sent without signature confirmation, and cancellation scams. Volunteers being denied the staff tickets they were promised. Yet for every jaded burner who stops attending, a fresh virgin (first-year burner) takes their place.