I wonder if the difference lies in whether the business specializes in software. In a business that doesn't, I don't think they would invest much in investigati

I wonder if the difference lies in whether the business specializes in software. In a business that doesn't, I don't think they would invest much in investigating. Dave might be the only person qualified to do such an investigation, after all. It could also be a matter of the ratio between tech work to be done and tech workers available. In an IT department that has too much pending work, it might be more worthwhile to implement quick crap solutions than to go back and properly fix stuff. You could call this a failure in properly funding such a department, but this is viable to happen in a business where the executives (or whoever controls the funding) don't really understand the difference between crap tech work and good tech work.