What's more amazing is that as far as I could observe, the software that they had was terrible. As one example, in order to use a printer, you had to install t

What's more amazing is that as far as I could observe, the software that they had was terrible. As one example, in order to use a printer, you had to install this enormous, incredibly slow and invasive java program on your computer, which was very difficult to use. They could have put a couple of developers on something that allowed you to upload a PDF to their website and have it be printed, and it would have improved the experience of their core product significantly.