I'm sure you're correct that not every fault gets reported to us; even among those that do, the customer doesn't always decide to take the action and get the co

I'm sure you're correct that not every fault gets reported to us; even among those that do, the customer doesn't always decide to take the action and get the computer fixed, depending on the problem and the solution. That said, I'm reasonably confident that most issues with our hardware do result in some communication between the user and us.