"The point is, some products are sold directly to the end user, and are forced to prioritize usability. Other products are sold to an intermediary whose concern

"The point is, some products are sold directly to the end user, and are forced to prioritize usability. Other products are sold to an intermediary whose concerns are typically different from the user's needs. Such products don't HAVE to end up as unusable garbage, but usually do." This is also why I've often said software built under government contract sucks and has terrible UI/UX, and why I'm glad I no longer work in that industry. The moment you separate "customer" from "user", you end up building software for some senior paper-pusher who is just trying to check all the boxes on a requirements checklist. And guess what? "The software shall have a quality user experience" is not something that can be included in said list of requirements. And in this environment, most developers even think their job is to "build software that satisfies all the requirements" to the point that they're completely oblivious to all those other concerns that would be downright mandatory if the software was sold to the end-user.