I don't buy it. I've worked at a Fortune-100 company with "complex and unique workflows", and we used plenty of customized enterprise software, and they were t

I don't buy it. I've worked at a Fortune-100 company with "complex and unique workflows", and we used plenty of customized enterprise software, and they were the worst systems you ever saw -- both before and after our customizations were implemented. The best ones were those where we completely replaced the native UI, and the only reason we weren't running our software against a plain database is legacy momentum. You're either so big you're essentially doing custom development (or should be), or you're small enough you can't afford that and use whatever you're given with minimal tweaks to the UI. I believe it's possible to make software that's both good, and flexible enough to stay good while avoiding complete custom development, but it's incredibly rare, because the 'users' in that case (i.e., local developers) are twice removed from the sales process. "We have complex and unique workflows and need to customize the software to our needs" is simply another excuse used by executives to buy crap that users will hate.