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In all the places I've worked over the last decade Dave would have many, many incident reports against his name, and all the root cause investigations would not
by bloat 7y ago
In all the places I've worked over the last decade Dave would have many, many incident reports against his name, and all the root cause investigations would not look good for him either.
- jolmg 7y agoI wonder if the difference lies in whether the business specializes in software. In a business that doesn't, I don't think they would invest much in investigating. Dave might be the only person qualified to do such an investigation, after all. It could also be a matter of the ratio between tech work to be done and tech workers available. In an IT department that has too much pending work, it might be more worthwhile to implement quick crap solutions than to go back and properly fix stuff. You could call this a failure in properly funding such a department, but this is viable to happen in a business where the executives (or whoever controls the funding) don't really understand the difference between crap tech work and good tech work.
- rconti 7y agoThis would presume that the person doing the firefighting is the original author of the software. That you're always on call specifically for your own code. In most ops roles, Dave would be fixing someone else's broken-ass system, and anyone else in the rotation would have a similar number of "incidents" against them.