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CRM products tend to be super easy to customise, so they often end up a complete mess simply because it is so easy to add or change stuff.
by arethuza 7y ago
CRM products tend to be super easy to customise, so they often end up a complete mess simply because it is so easy to add or change stuff.
- dredmorbius 7y agoThat's a really good point. In general, the more you reduce the cost of doing a thing, the more of that thing you'll end up with. The Jevons paradox. If the reduced cost is of making gratuitious changes to a system's appearance or interface ... you'll end up with a bunch of gratuitious UI changes.
- duxup 7y agoYeah it is a huge issue with CRM products. Granted any product with lots of customization can do that, but CRM products really seem to lead the pack in terms of huge clusters of OMG.