9 ms·
This existed much more in the old world of legacy software and perpetual licences but is bad business in a SaaS model. You end up in a situation where higher u
by kristianc 7y ago
This existed much more in the old world of legacy software and perpetual licences but is bad business in a SaaS model.
You end up in a situation where higher ups notice they’re not getting the best use out of it so the customer ends up churning. Happy customers with happy end users end up buying more of your software and are much more profitable.