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While I have no experience with System76 and the quality of your devices, I doubt you can make any claims about the number of incidents with confidence. I have
by mfsch 7y ago
While I have no experience with System76 and the quality of your devices, I doubt you can make any claims about the number of incidents with confidence. I have owned many devices that have had various quality issues that didn’t rise to the level where I felt it was worth going through some warranty procedure that may or may not alleviate the issue after spending an unknown amount of time & money on it. I don’t like the idea that the manufacturers of those devices take the absence of a complaint as confirmation that the computer has lived a long life without any sort of incident, major or minor.
- isantop 7y agoI'm sure you're correct that not every fault gets reported to us; even among those that do, the customer doesn't always decide to take the action and get the computer fixed, depending on the problem and the solution. That said, I'm reasonably confident that most issues with our hardware do result in some communication between the user and us.