I haven't worked with Clevo, but apparently they provide quite some flexibility. A vendor can use their own choice of keyboard, extra buttons, ports placements,

I haven't worked with Clevo, but apparently they provide quite some flexibility. A vendor can use their own choice of keyboard, extra buttons, ports placements, hinges, ... I guess Clevo would even be up to designing a new PCB around a different CPU by a different vendor, but "use this type of keyboard" will be much cheaper to commission than "swap out the CPU vendor". So I'd expect keyboard issues to be more up to Metabox choosing the cheapest option for that part, rather than a systemic Clevo failure.