I totally feel your pain. You do so much work to keep things super structured and still bizarre defects escape or only show in the wild. In fact I'm debugging

I totally feel your pain. You do so much work to keep things super structured and still bizarre defects escape or only show in the wild. In fact I'm debugging a device in the wild behaving very strangely at this exact moment. > the larger failure in my mind was the breakdown in the support process. 100% agreed. This is where your company failed. And now has redeemed itself.