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In my jurisdiction, consumer device must have "reasonable lifetime" by law. This lifetime of course is not to be determined by the manufacturer, but by the cour
by jpambrun 7y ago
In my jurisdiction, consumer device must have "reasonable lifetime" by law. This lifetime of course is not to be determined by the manufacturer, but by the courts in the event of a disagreement. Ten years is bit long, but it's not absurd to think (i.e. reasonable) it should work ten years after the time of purchase even if the technology becomes obsolete.
- tbyehl 7y agoNobody would sell consumer electronics in your jurisdiction if they thought it were a remote possibility that courts would endorse "Purchase date + 10 years" or even "First sale date + 10 years" for software updates. An original iPad isn't even 10 years old and is many years past being able to run an iOS version that receives security updates. A 10 year old MacBook Pro is a few years beyond having a supported OS with security updates. Cisco, with a support contract on actual Enterprise gear, offers up to 5 years from the end-of-sale date and do not actually promise to provide security updates for that whole period. To expect a $50 junk router to provide an industry-leading support lifecycle is absurd.
- jpambrun 7y agoHandheld devices cannot be reasonably expected to last 10 years. However consumer goods must be fit for purpose for a reasonable time. The case of the insecure router after 5-10 years was probably not brought to court, but I hope the court would agree that it isn't fit for purpose if insecure.. If you are really interested, you can read on the law here (my jurisdiction is Quebec, Canada) : https://www.opc.gouv.qc.ca/en/consumer/good-service/goods/small-appliance/damaged/warrantie-by-law/ https://www.opc.gouv.qc.ca/en/consumer/good-service/goods/sm... Fortunately, we don't have to care what manufacturers think is absurd or not; it's been decided for them.