4 ms·

Slightly OT: I hope that effort helps with their search results big time. Because it's a pain. I was just looking for an apartment for some vacation and cool th

Slightly OT: I hope that effort helps with their search results big time. Because it's a pain. I was just looking for an apartment for some vacation and cool that it showed 300+ results but a totally random ordering in my opinion. I can't sort by price. The first couple of results weren't even close to the stuff I booked in the past. Plus even though I never booked anything but accommodation with them I still have to select manually that I want accommendation. Every single time, it's not even funny anymore. There are many many UX flaws when I book with them that this actually drove me to more traditional hotel comparison sites. EDIT: removed some stronger language, but booking with Airbnb was great at one point and it degraded greatly IMHO. If anyone from Airbnb reads this, I am willing to get in contact directly. The feedback form is wasted time, I tried. ;-)

rakefire 7y ago
but booking with Airbnb was great at one point and it degraded greatly IMHO. I couldn't agree more. I'm traveling pretty often but in the last year I have to say that I ended up hating Airbnb for their high fees, lack of customer support,and the plenty flaws in their system. Lately, I'm using booking.com just because are more professional and they even offer discounts after various bookings. A big minus with booking would be the small hotel rooms with no kitchen (not so cozy).
- kaybe 7y ago
  booking.com has always worked very well for me in terms of service, but the user interface is extremely hostile to me with its nagging pop-ups and stressful text in general. I know they're trying to get me to book by showing me an imagined or real shortage, but it stresses me out to the point I try to avoid them.
  - pxtail 7y ago
    After reading your description I took a moment to analyze my thoughts and feelings toward booking and I think that first and easily distinguishable emotion that came to my mind was mild anxiety. I'm pretty sure that this hostile UI brings them money and that's why they are doing it but on the other hand I'm wondering if in the long run customers negative feelings/connotations toward service will eventually matter.
sharkmerry 7y ago
on mobile via brave browser, I could not find a way to display a map of results. Even checking "show desktop site" just showed a bigger but still mobile-optimized site. the lack of sort by price, gets me every time im searching. I usually end up using a different site when it comes to booking

rakefire 7y ago

but booking with Airbnb was great at one point and it degraded greatly IMHO. I couldn't agree more. I'm traveling pretty often but in the last year I have to say that I ended up hating Airbnb for their high fees, lack of customer support,and the plenty flaws in their system. Lately, I'm using booking.com just because are more professional and they even offer discounts after various bookings. A big minus with booking would be the small hotel rooms with no kitchen (not so cozy).

kaybe 7y ago
booking.com has always worked very well for me in terms of service, but the user interface is extremely hostile to me with its nagging pop-ups and stressful text in general. I know they're trying to get me to book by showing me an imagined or real shortage, but it stresses me out to the point I try to avoid them.
- pxtail 7y ago
  After reading your description I took a moment to analyze my thoughts and feelings toward booking and I think that first and easily distinguishable emotion that came to my mind was mild anxiety. I'm pretty sure that this hostile UI brings them money and that's why they are doing it but on the other hand I'm wondering if in the long run customers negative feelings/connotations toward service will eventually matter.

sharkmerry 7y ago

on mobile via brave browser, I could not find a way to display a map of results. Even checking "show desktop site" just showed a bigger but still mobile-optimized site. the lack of sort by price, gets me every time im searching. I usually end up using a different site when it comes to booking