4 ms·

Interesting followup: I just tried to permanently delete my Blizzard account and the request is being denied regardless of my method of verification. The SMS pa

by remon 7y ago

Interesting followup: I just tried to permanently delete my Blizzard account and the request is being denied regardless of my method of verification. The SMS passcode verification claimed on first attempt that it was denied "Due to too many attempts". Makes you wonder if they're intentionally breaking the delete account flow in hopes of weathering the storm.

Ocerge 7y ago
This is now the 3rd place I've seen this. As a dev I immediately just assume it's a bug, but maaaaaaan it doesn't look that way if you're not. I've settled for cancelling my Wow Classic sub in place of deleting the account completely. It's not heroic and means nothing to Blizzard, but this is a line I find hard to cross.
- ben_jones 7y ago
  I support Hong Kong Protesters: To play devils advocate, SMS is super wonky and it’s possible they have virtual limits for outgoing message volume at multiple points that they’ve hit at peak hours and caused this poorly worded error message.
  - remon 7y ago
    I agree, this is a perfectly valid reason for the SMS flow to error on "Too many attempts".
- kej 7y ago
  > It's not heroic and means nothing to Blizzard On the contrary, I suspect that canceling a subscription is the only thing that means something to them.
  - mostlysimilar 7y ago
    The overarching sentiment here seems to be "western consumers are less valuable now that China is huge and has more money"
mehlmao 7y ago
I deleted my account yesterday, had the same experience. SMS and the authenticator app both told me I was either incorrect or I'd made too many attempts. Ended up taking a picture of my driver's license on a paper that says FREE HONG KONG and uploading it.
bcrosby95 7y ago
I ran into this problem on two accounts. I tried SMS passcode on one account and got this problem. Then my secondary account I tried an Email Code and I got the same problem. I think it's just a terrible UI. If you get that message, I think you have to submit a ticket with a government issue ID (link at the bottom of that page).

by remon 7y ago

Ocerge 7y ago

This is now the 3rd place I've seen this. As a dev I immediately just assume it's a bug, but maaaaaaan it doesn't look that way if you're not. I've settled for cancelling my Wow Classic sub in place of deleting the account completely. It's not heroic and means nothing to Blizzard, but this is a line I find hard to cross.

ben_jones 7y ago
I support Hong Kong Protesters: To play devils advocate, SMS is super wonky and it’s possible they have virtual limits for outgoing message volume at multiple points that they’ve hit at peak hours and caused this poorly worded error message.
- remon 7y ago
  I agree, this is a perfectly valid reason for the SMS flow to error on "Too many attempts".
kej 7y ago
> It's not heroic and means nothing to Blizzard On the contrary, I suspect that canceling a subscription is the only thing that means something to them.
- mostlysimilar 7y ago
  The overarching sentiment here seems to be "western consumers are less valuable now that China is huge and has more money"

mehlmao 7y ago

I deleted my account yesterday, had the same experience. SMS and the authenticator app both told me I was either incorrect or I'd made too many attempts. Ended up taking a picture of my driver's license on a paper that says FREE HONG KONG and uploading it.

bcrosby95 7y ago

I ran into this problem on two accounts. I tried SMS passcode on one account and got this problem. Then my secondary account I tried an Email Code and I got the same problem. I think it's just a terrible UI. If you get that message, I think you have to submit a ticket with a government issue ID (link at the bottom of that page).