Maybe they need to stop shipping a dozen different $100 models with wildly different specifications and come up with a common platform to reduce support costs,

Maybe they need to stop shipping a dozen different $100 models with wildly different specifications and come up with a common platform to reduce support costs, like most other industries. Support costs increase as fragmentation does, it things sold at a reasonable price and without dozens of variations it would be more feasible to maintain longer supported life cycles - but these companies have no incentive to think beyond the next quarter’s earnings call.