The lens is that of an SRE, but what the author is basically doing is applying an iterative improvement process, or learning cycle, or decision cycle. There are

The lens is that of an SRE, but what the author is basically doing is applying an iterative improvement process, or learning cycle, or decision cycle. There are many examples of them in many industries. Many of them are used to improve quality, but they can also be used to fix crappy process. I find they work best when implemented asynchronously (e.g. an outsider who is pissed off decides to fix the broken thing, and goes around and helps improve different parts of the process)