I think that's where the "look around" point kicks in. You can look at a successful software project and think of ways that "learning about the users" applies t

I think that's where the "look around" point kicks in. You can look at a successful software project and think of ways that "learning about the users" applies to its design. With some imagination I think that anyone working with software can take something from these points, but it's obviously not a how-to-expert tutorial. Rather, it's what the title says that it is.