4 ms·

I wonder why having having a voice ordering system by phone wouldn't be a valid defense for Dominos. Should the ADA apply to every channel of sales if there are

I wonder why having having a voice ordering system by phone wouldn't be a valid defense for Dominos. Should the ADA apply to every channel of sales if there are supported alternatives by the same company.

conception 7y ago
While on the surface that seems like a good argument, wouldn’t that mean that as long as they had Braille and a wheelchair ramp at their stores they’d be compliant? Etc etc
- sb8244 7y ago
  I don't think that's a fair conclusion to reach. One channel can reasonably be done from home while the other requires going to the store. I believe web accessibility is net good, though.
- golemotron 7y ago
  It would need a usability measure. For instance, are accessibility features for the blind on the web better, worse or exactly equivalent to using a voice menu on a phone?
rlayton2 7y ago
and probably a can of worms if VR becomes a "normal" platform for this type of thing
- XorNot 7y ago
  Wouldn't VR be a lot better for a lot of these things? A huge amount of VR innovation is focused on non-sight feedback mechanisms. Implementing braille via VR interfaces would be actually be a lot easier since you're always using your hands to interact.
  - freeone3000 7y ago
    It's an interesting idea but it's actually harder, due to the low resolution of physical feedback currently available through VR devices. VR remains mostly visual, with input devices either approximate and 3d-spatial, or having physical input devices (in which case VR doesn't help)
tyingq 7y ago
The pace of their VRU reading out toppings, coupons, crusts, sizes, etc would likely be maddening. As would other things, like reliably getting customer info like payment, address, etc. An accessible website would allow for screen readers customized to the individual user pace and preferred voicing, Braille, enlarged text, etc. Legally, SCOTUS seems to be taking a specific position on what “full and equal enjoyment of the goods and services ... of any place of public accommodations.” means. Note that US airlines have had to provide accessible websites since December 12, 2016, under the Air Carrier Access Act. So there's some existing work other industries can follow.

conception 7y ago

While on the surface that seems like a good argument, wouldn’t that mean that as long as they had Braille and a wheelchair ramp at their stores they’d be compliant? Etc etc

sb8244 7y ago
I don't think that's a fair conclusion to reach. One channel can reasonably be done from home while the other requires going to the store. I believe web accessibility is net good, though.
golemotron 7y ago
It would need a usability measure. For instance, are accessibility features for the blind on the web better, worse or exactly equivalent to using a voice menu on a phone?

rlayton2 7y ago

and probably a can of worms if VR becomes a "normal" platform for this type of thing

XorNot 7y ago
Wouldn't VR be a lot better for a lot of these things? A huge amount of VR innovation is focused on non-sight feedback mechanisms. Implementing braille via VR interfaces would be actually be a lot easier since you're always using your hands to interact.
- freeone3000 7y ago
  It's an interesting idea but it's actually harder, due to the low resolution of physical feedback currently available through VR devices. VR remains mostly visual, with input devices either approximate and 3d-spatial, or having physical input devices (in which case VR doesn't help)

tyingq 7y ago

The pace of their VRU reading out toppings, coupons, crusts, sizes, etc would likely be maddening. As would other things, like reliably getting customer info like payment, address, etc. An accessible website would allow for screen readers customized to the individual user pace and preferred voicing, Braille, enlarged text, etc. Legally, SCOTUS seems to be taking a specific position on what “full and equal enjoyment of the goods and services ... of any place of public accommodations.” means. Note that US airlines have had to provide accessible websites since December 12, 2016, under the Air Carrier Access Act. So there's some existing work other industries can follow.