>Culture starts at the top. If you have a mean-spirited leader at the head that frame of thought radiates through the rest of organization. I think it's both.

>Culture starts at the top. If you have a mean-spirited leader at the head that frame of thought radiates through the rest of organization. I think it's both. You can swap the head out in a company, but the rank and file can still resist and even have the person at the head removed by political pressure. At some point, the organization itself is completely morphed and needs pruning essentially to change it. If we want to see reform, I think politically the DoHS needs significant reforms bordering on amputation in some cases. It's hard to mildly reform such an organization such that it actually result in significant, lasting change.