There are two sides to every story perhaps. Not saying people don't need to know "their rights" and not saying it's ok to take advantage of people. But I'm not

There are two sides to every story perhaps. Not saying people don't need to know "their rights" and not saying it's ok to take advantage of people. But I'm not talking about "unpaid overtime" or "working in unsafe conditions" here. I'm talking about wanting to do something to help the end user, and having people actively refuse to help because it's not in their job description. And that stems from them knowing that they cannot ever be required to do anything that is not covered by their job description. "So you want 10 minutes of my help to figure out why this program crashes and to make it better for the end user? Sorry, I need that request to come in writing from my boss." People who help each other if they can is a much better environment than people who only help each other if they are absolutely required to do so.