I would like to challenge this article on several points > a stark distinction existed between enterprise software (targeting Fortune 2000 companies) and the r

I would like to challenge this article on several points > a stark distinction existed between enterprise software (targeting Fortune 2000 companies) and the rest of business software (targeting mid-market and SMB). Not true. SMBs often use ERP systems which have all of the features mentioned next > Enterprise software was generally bought by CTOs, CIOs, and CEOs. They’d make a choice largely based on what the analyst firms told them, and were incentivized to make the safest possible choice, not the best choice. It didn’t matter much if their employees liked or hated the software, because they had no other choice. It didn’t matter if the software got less-than-ideal results, because the decision-maker was shielded by consensus. > First came the cloud, then came SaaS. SaaS—with its monthly billing cycles and lightweight implementation processes Maybe the implementation process for Capiche is simple, but it looks like a reallly narrowly focussed CRM tool. But a Saas ERP is still a huge undertaking for a business. In fact whether to have it hosted on or off site is quite frankly a very small part of the complication. > First, and perhaps most significantly, he days of central IT making the buying decision for every person in a company started to fade away. It started with a trend called BYOA (Bring Your Own App) Yes I see teams using Slack, Trello and Basecamp themselves. But these are nothing like the scale of an Enterprise application. It is equivalent to suggesting that since the marketing team managed to sign up to facebook themselves, why not let them do a Netsuite or SAP installation. > Today, all it takes is a few people in an organization to abandon WebEx for Zoom in a few clicks. > Twilio pioneered the concept of “developer evangelism.” They hired engineers for the sole purpose of travelling the world and meeting developers at hackathons and meetups Sure, in a technology company this can happen. In the rest of the world you need support. When Zoom doesn't work with the conference room hardware noone calls Zoom, they call IT. When a client wont install on a PC because of the software execution policy they call IT. > It also means that the days of “set it and forget it” enterprise contracts are gone. After a vendor closes an enterprise customer, they no longer can count on years upon years of lock-in. Again, only with small add on tools like Slack, not with CRM or ERP. When you move to an ERP you are expecting to pay out a load of money for a 10+ year project. With Saas there is slightly less upfront, and a lot more on-going cost. I'm afraid the writer either has no understanding of what enterprise wide software does, or is just twisting the facts to get a blog out of it.