100% this Even empathy usually results in admitting a liability inducing stance You have to just do and let everyone else wonder why There’s no upside into e

100% this Even empathy usually results in admitting a liability inducing stance You have to just do and let everyone else wonder why There’s no upside into explaining anything If it ever reaches discovery and testimony in a court of law, then maybe you’ll get detailed perspectives closer to the truth. Somewhere along the way users and consumers started imagining this stuff is actually collaborative. Its not.