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I can't speak to Apple specifically, but a refund request and a chargeback are different things. If you receive an unexpected charge, you may request a chargeba

I can't speak to Apple specifically, but a refund request and a chargeback are different things. If you receive an unexpected charge, you may request a chargeback without even realizing what is happening. It's not exactly incumbent upon you to spend time with a CS rep. trying to work out why they charged you for something they shouldn't have. The most common cases I've heard are around compromised accounts, regardless of which party was responsible.

scarface74 7y ago
You don’t talk to anyone. You click on “request refund” and give a reason. You’re much less likely to have negative consequences from requesting a refund than a chargeback.
- nirvdrum 7y ago
  Avoiding a chargeback would avoid a ban for a chargeback. That's not really in dispute. My point is it's a legitimate consumer protection that you unwittingly forfeit when you buy into a provider's digital ecosystem. Given no one actually reads a EULA, I think it's safe to say they don't realize what may happen to their licensed content if they do initiate a chargeback. A quick search suggests Apple is no different in this regard [1]. [1] -- https://discussions.apple.com/thread/6474540 https://discussions.apple.com/thread/6474540 (But, it's old, so may be out of date? I didn't spend too much time looking into this one provider.)
  - scarface74 7y ago
    And on down - Apple only said that he couldn’t use his Amex because of the chargeback. Not that he couldn’t use his account. Just for the record I found out why my it would not accept my updated AMEX information. Because of the charge back due to a dispute that I put through my AMEX card when the app company never got back to me on unauthorized charge AMEX was able to get me my credit but then Apple has the right according to them to no longer accept your AMEX card as form of payment. Well this is another reason why I hate APPLE period, I only own a iPad and will never own a iPhone. I told them they have lost me as a client. It's ridiculious that they are going to tell me that I cannot use my AMEX because of a $7.99 charge back. PLEASE don't insult my intelligence.. I am done.
    - nirvdrum 7y ago
      Fantastic. I hope the others follow suit, because the current system is ridiculous. I stand by my original point because many providers do engage in that sort of anti-consumer behavior.
      - scarface74 7y ago
        From what I can tell, they wanted a refund and contacted the app developer instead of contacting Apple. The app developer can’t issue refunds when a purchase is made through the App Store. For instance, if you buy a video from Udemy directly, they will give you a refund if you ask. If you buy through the App Store, they tell you to contact Apple.

scarface74 7y ago

You don’t talk to anyone. You click on “request refund” and give a reason. You’re much less likely to have negative consequences from requesting a refund than a chargeback.

nirvdrum 7y ago
Avoiding a chargeback would avoid a ban for a chargeback. That's not really in dispute. My point is it's a legitimate consumer protection that you unwittingly forfeit when you buy into a provider's digital ecosystem. Given no one actually reads a EULA, I think it's safe to say they don't realize what may happen to their licensed content if they do initiate a chargeback. A quick search suggests Apple is no different in this regard [1]. [1] -- https://discussions.apple.com/thread/6474540 https://discussions.apple.com/thread/6474540 (But, it's old, so may be out of date? I didn't spend too much time looking into this one provider.)
- scarface74 7y ago
  And on down - Apple only said that he couldn’t use his Amex because of the chargeback. Not that he couldn’t use his account. Just for the record I found out why my it would not accept my updated AMEX information. Because of the charge back due to a dispute that I put through my AMEX card when the app company never got back to me on unauthorized charge AMEX was able to get me my credit but then Apple has the right according to them to no longer accept your AMEX card as form of payment. Well this is another reason why I hate APPLE period, I only own a iPad and will never own a iPhone. I told them they have lost me as a client. It's ridiculious that they are going to tell me that I cannot use my AMEX because of a $7.99 charge back. PLEASE don't insult my intelligence.. I am done.
  - nirvdrum 7y ago
    Fantastic. I hope the others follow suit, because the current system is ridiculous. I stand by my original point because many providers do engage in that sort of anti-consumer behavior.
    - scarface74 7y ago
      From what I can tell, they wanted a refund and contacted the app developer instead of contacting Apple. The app developer can’t issue refunds when a purchase is made through the App Store. For instance, if you buy a video from Udemy directly, they will give you a refund if you ask. If you buy through the App Store, they tell you to contact Apple.