4 ms·
Comcast is the absolute worst at this. * You have to login and tell you who you are before they'll even deign to tell you which services are available to you a
by rconti 7y ago
Comcast is the absolute worst at this.
* You have to login and tell you who you are before they'll even deign to tell you which services are available to you and at what cost.
* They WILL NOT tell you what the actual cost of a package is. They'll only tell you the 'sticker' price during the promo period. It's virtually impossible to find out the price after the promo expires.
* They WILL NOT show you the price on their website until you tell them where you live, and the price (and services available!!) change depending on whether you're a current customer, previous customer, etc.
Basically, there is not a 'menu' or price schedule. There's absolutely no way to know. Even if you call in, it's basically a negotiation. It's like the worst of used car dealerships "what do you want your monthly payment to be" dealing.
I paid for Comcast television service for years, when I wasn't even using it -- I just used my over-the-air antenna. Why? Because they charge you less money for the same internet service if you also agree to 'accept' a TV package to artificially inflate their subscriber numbers. I think that discount goes away when your promo expires, which is part of what they're banking on -- even if you're paying them "only" $20 a month more for TV on top of your internet, at least it's something. And then, of course, they get to charge you all these bogus TV fees. The more services you agree to, the more they can hit you for fees.
Thankfully, AT&T and Sonic are moving in with gigabit offerings. I finally got symmetric FTTH in April from ATT, resold by Sonic, and Sonic is hoping to roll fiber by the end of the year so I can pay them directly, $50/mo instead of $90 for ATT.
It's still an incredibly complicated, and I'm not sure how much of it will go away when I'm getting Sonic-provided service instead of resold ATT (maybe ATT itemizes more fees?), but at least all of the fees/taxes are, I believe, legitimate. I do have to pay modem+ATA rental fees regardless of which provider I use, but I'm happy to do so because it's still better and cheaper than any service I've ever gotten (1 gig down is $150 from comcast, with like 25mbit up, all capped at 1TB xfer, where my FTTH is unmetered symmetric gigabit)
Description Unit Price Total
Voice Federal Universal Service Fund Fee - 0.73 0.73
STI-0324805-1/PAIR41431
Voice California Lifeline Telephone Service 0.39 0.39
Surcharge - STI-0324805-1/PAIR41431
Voice California Deaf and Disabled Telecom 0.04 0.04
Program Surcharge -
STI-0324805-1/PAIR41431
Voice California High Cost Fund-A Surcharge 0.03 0.03
- STI-0324805-1/PAIR41431
Voice California Teleconnect Fund Surcharge 0.06 0.06
- STI-0324805-1/PAIR41431
Voice California Advanced Services Fund 0.05 0.05
Surcharge - STI-0324805-1/PAIR41431
Voice California 911 Emergency Surcharge - 0.06 0.06
STI-0324805-1/PAIR41431
Voice Redwood City Utility Users Tax - 0.49 0.49
STI-0324805-1/PAIR41431
Voice California Public Utility Commission 0.03 0.03
User Fee - STI-0324805-1/PAIR41431
Voice FCC Interstate Telecom Service 0.01 0.01
Provider Fee - STI-0324805-1/PAIR41431
Property Tax Allotment Surcharge - 0.36 0.36
STI-0324805-1/PAIR41431
Voice Regulatory Recovery Surcharge - 0.77 0.77
STI-0324805-1/PAIR41431
Fusion IP Broadband Phone Service - 0.00 0.00
6507164737 - STI-0324805-1/PAIR41431
Fusion IP Broadband Residential FX3, 90.00 90.00
STI-0324805-1 - SIID 1398754-1
$10 Fusion FTTN Discount for 12 months - 10.00cr 10.00cr
1398754-1 (expires: 2020-04-25)
Fusion IP Broadband Information - 0.00 0.00
STI-0324805-1 - Data $80.00 Voice $10.00
Fusion IP Broadband Modem Rental - SIID 9.50 9.50
1398754-1, Device ID 276586
ATA Rental - STI-0324805-1, Order ID 275814 6.50 6.50
Fusion Fiber Pre-Order 0.00 0.00