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The whole (US) cable provider industry needs to change. It is so anti-consumer. I was a Comcast customer for over 15 years. Once or twice a year I'd have to spe
by time0ut 7y ago
The whole (US) cable provider industry needs to change. It is so anti-consumer. I was a Comcast customer for over 15 years. Once or twice a year I'd have to spend a couple hours talking to their customer service because they raised my rate, snuck some bogus charge on the bill, or signed me up for something I didn't want. They are borderline criminals.
My experience getting rid of the TV portion of the package was so painful, I cancelled everything instead and switched to AT&T. Luckily, they had recently laid fiber to my house. I was wary as they weren't the best company to deal with back when I had a landline. I figured they couldn't be worse than Comcast though. To my pleasant surprise, they've been perfect. 10/10. Their pricing was transparent and stable. The service top notch. No idea what customer service is like because I've never had to call.
I suspect it is only this good because there's competition here though. So YMMV. I'd love to see a heavy regulatory hand smack the whole industry.
- maire 7y agoAre you using the TV side of AT&T? We just dropped AT&T (directv) because of the bogus charges. We now only use streaming services. We are using Comcast for the internet and nothing else.
- time0ut 7y agoNo, just fiber internet. We only use streaming services now.
- Ascetik 7y agoSame. I have AT&T gig fiber after switching from Comcast. 3 Years in, no complaints. My 2yr old son ripped the fiber line out of the house, and they came the next day and fixed it in like an hour, no charge. Been very satisfied with AT&T.
- jrnichols 7y agoI recently switched from a 1000/50 package with Suddenlink (would rarely get over 400, even wired) to 1000/1000 with AT&T Fiber. I now easily get 950/950 wired consistently. It's $73/mo. The bill has been easy to understand. AT&T really surprised me with everything.
- yummypaint 7y agoThere is also the issue of billing "mistakes," which, wouldn't you know it, are ALWAYS to the benefit of the cable company. This has been the norm for years, yet nothing is done about what is clearly systematic fraud.