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On the whole, yes, the UK is way better. My current battle, though, is with Travelodge. I discovered the hard way their 'Flexible rate + Breakfast + Wifi' pack
by stevesimmons 7y ago
On the whole, yes, the UK is way better.
My current battle, though, is with Travelodge. I discovered the hard way their 'Flexible rate + Breakfast + Wifi' packagee refunds only the room and breakfast parts if you cancel. Despite the wording 'Cancel up until noon on arrival date', they withold the wifi charge if you cancel.
This isn't mentioned on the confirmation email, nor at the T&Cs link. The agents who answer the booking phone number can't do anything. There is no email contact. And their customer service phone number costs 13p per minute.
So anyone in the UK thinking of staying at Travelodge, don't! They are predatory scum...
- ghaff 7y agoHow awful. Unfortunately, hotels are also generally tightening up cancelation policies to require 48 to 72 hours notice--which of course does you zero good if the cancelation is due to travel disruption of some sort. (You also see a lot more pre-pay/no cancel rates which I admittedly have less trouble getting upset with although it's very annoying that there's often no refund window at all if you fat finger something when you make the reservation even if you notice immediately.) My most recent bitch with Travelodge--which I basically never stay at but it was the only last minute room I could get--was that they really didn't want me to check in without a government-issue photo ID which I lost at the airport. This was even though I had a wallet full of other cards and I had an online reservation.
- Nextgrid 7y agoDispute it with your card issuer. It not being mentioned anywhere seems like it's clear fraud on their part and you should win the dispute. If enough people do this it will put their merchant account at risk and make them reconsider this nasty behaviour in the future.