5 ms·

Not that I want to defend Google or anything, but there are some impressive customers here [1] [1] https://cloud.google.com/customers https://cloud.google.com/

by fasteo 7y ago

Not that I want to defend Google or anything, but there are some impressive customers here [1] [1] https://cloud.google.com/customers https://cloud.google.com/customers

thestepafter 7y ago
At some point the discounts offered to use the platform are too good to pass up. Doesn’t mean the support is good.
askytb 7y ago
That list is probably the exact list of google customers that get any real support from google
- ehsankia 7y ago
  Anyone can get Google support with Google One [0] for as low as 2$ a month (along side 100GB of storage). The issue is people expect free products they haven't paid a penny for to have live customer support, which doesn't make much sense at the billion user scale. [0] https://one.google.com/ https://one.google.com/
  - tonyedgecombe 7y ago
    In my experience their customer support is poor even if you are a paying customer. It's cultural and it goes right to the top, they don't like interacting with people.
  - dnautics 7y ago
    Have you ever interacted with Google support as a paying customer? It's miserable in my experience.
    - celestialcheese 7y ago
      Anecdote on the other side - Small customer (~5k/mo google cloud / firebase spend). They're support has been decent. Sub 24hr email response and technically competent enough to quickly escalate. It was comparable to AWS basic support.
    - sorum 7y ago
      Usually, it's a case of "You get what you pay for". For GCP, you can get 4-hour response time SLA for $100 per user. If you want 1-hour response SLA it's $250. Then there's Enterprise Support if you need 15-minute response SLA, TAM assigned etc which costs more. Caveat: I work at Google Cloud.
    - ehsankia 7y ago
      I have as a Fi and as a One customer, and both services had very good customer support. In the half a dozen time I've contacted them, I got someone helping me within a minute and my issue resolved in under 15. That's a normal Google customer though, I can't speak about Cloud, which is an entirely different beast.
    - timc3 7y ago
      As an enterprise customer using Google Cloud, yes, and so far its been very good.
manishsharan 7y ago
This HN thread was interesting to say the least https://news.ycombinator.com/item?id=17431609 https://news.ycombinator.com/item?id=17431609
tootie 7y ago
How they're using GCP probably varies a ton. A lot of places are doing multi-cloud for risk mitigation. Maybe some are using it for Kubernetes workloads that they can spread across public/private clouds. Probably a lot like the PaaS products like Firebase for prototyping. I haven't seen any shops that have bet the farm on GCP the way they do on AWS or Azure.
- rumanator 7y ago
  > I haven't seen any shops that have bet the farm on GCP the way they do on AWS or Azure. Your examples sound a bit biased. Based on your argument, using GCP as part of a multi-cloud solution for risk mitigation could also imply that those clients don't trust AWS or Assure to provide a reliable service, thus they are compelled to use GCP for reliability. Using Kubernetes workloads means that GCP is trusted above any other competing offer to provide a fundamental service. Using GCP's PaaS offers means that GCP is able to better fulfill the client's needs with their enticing higher-level services. Your hypothetical claims ring as true as there statements, but your bias points in a different direction.
  - tootie 7y ago
    You work for Google or something? I've been in an out of a ton of IT departments and I'm just reporting what I've seen. I've honestly never done a real evaluation of GCP as a whole. Only Firebase. From what I've seen first-hand, AWS is the default choice. Azure has substantial market share, particularly among orgs that are already bought into the Microsoft stack. GCP just doesn't have a strong story to tell. I should also say that I pretty commonly see senior IT decision makers just make arbitrary decisions.
    - rumanator 7y ago
      > You work for Google or something? I've been in an out of a ton of IT departments and I'm just reporting what I've seen. I don't work for google, nor does your attempt to switch to personal attacks change any of the points I made. In fact not only do your assertions sound heavily biased, you now admit that you never done a real evaluation of a service you're criticising. Frankly I don't care if X or Y has more market share, but people making baseless assertions regarding stuff they have no experience or knowledge in simply add noise to a discussion that's expected to be insightful.

by fasteo 7y ago

Not that I want to defend Google or anything, but there are some impressive customers here [1] [1] https://cloud.google.com/customers https://cloud.google.com/customers

thestepafter 7y ago

At some point the discounts offered to use the platform are too good to pass up. Doesn’t mean the support is good.

askytb 7y ago

That list is probably the exact list of google customers that get any real support from google

ehsankia 7y ago
Anyone can get Google support with Google One [0] for as low as 2$ a month (along side 100GB of storage). The issue is people expect free products they haven't paid a penny for to have live customer support, which doesn't make much sense at the billion user scale. [0] https://one.google.com/ https://one.google.com/
- tonyedgecombe 7y ago
  In my experience their customer support is poor even if you are a paying customer. It's cultural and it goes right to the top, they don't like interacting with people.
- dnautics 7y ago
  Have you ever interacted with Google support as a paying customer? It's miserable in my experience.
  - celestialcheese 7y ago
    Anecdote on the other side - Small customer (~5k/mo google cloud / firebase spend). They're support has been decent. Sub 24hr email response and technically competent enough to quickly escalate. It was comparable to AWS basic support.
  - sorum 7y ago
    Usually, it's a case of "You get what you pay for". For GCP, you can get 4-hour response time SLA for $100 per user. If you want 1-hour response SLA it's $250. Then there's Enterprise Support if you need 15-minute response SLA, TAM assigned etc which costs more. Caveat: I work at Google Cloud.
  - ehsankia 7y ago
    I have as a Fi and as a One customer, and both services had very good customer support. In the half a dozen time I've contacted them, I got someone helping me within a minute and my issue resolved in under 15. That's a normal Google customer though, I can't speak about Cloud, which is an entirely different beast.
  - timc3 7y ago
    As an enterprise customer using Google Cloud, yes, and so far its been very good.

manishsharan 7y ago

This HN thread was interesting to say the least https://news.ycombinator.com/item?id=17431609 https://news.ycombinator.com/item?id=17431609

tootie 7y ago

How they're using GCP probably varies a ton. A lot of places are doing multi-cloud for risk mitigation. Maybe some are using it for Kubernetes workloads that they can spread across public/private clouds. Probably a lot like the PaaS products like Firebase for prototyping. I haven't seen any shops that have bet the farm on GCP the way they do on AWS or Azure.

rumanator 7y ago
> I haven't seen any shops that have bet the farm on GCP the way they do on AWS or Azure. Your examples sound a bit biased. Based on your argument, using GCP as part of a multi-cloud solution for risk mitigation could also imply that those clients don't trust AWS or Assure to provide a reliable service, thus they are compelled to use GCP for reliability. Using Kubernetes workloads means that GCP is trusted above any other competing offer to provide a fundamental service. Using GCP's PaaS offers means that GCP is able to better fulfill the client's needs with their enticing higher-level services. Your hypothetical claims ring as true as there statements, but your bias points in a different direction.
- tootie 7y ago
  You work for Google or something? I've been in an out of a ton of IT departments and I'm just reporting what I've seen. I've honestly never done a real evaluation of GCP as a whole. Only Firebase. From what I've seen first-hand, AWS is the default choice. Azure has substantial market share, particularly among orgs that are already bought into the Microsoft stack. GCP just doesn't have a strong story to tell. I should also say that I pretty commonly see senior IT decision makers just make arbitrary decisions.
  - rumanator 7y ago
    > You work for Google or something? I've been in an out of a ton of IT departments and I'm just reporting what I've seen. I don't work for google, nor does your attempt to switch to personal attacks change any of the points I made. In fact not only do your assertions sound heavily biased, you now admit that you never done a real evaluation of a service you're criticising. Frankly I don't care if X or Y has more market share, but people making baseless assertions regarding stuff they have no experience or knowledge in simply add noise to a discussion that's expected to be insightful.