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I agree completely. But it is a trade-off you need to be aware of, and need to be confident it will still be true in the future. I've had situations where a cl

I agree completely. But it is a trade-off you need to be aware of, and need to be confident it will still be true in the future. I've had situations where a client wanted a 99.95% availability SLA for our SaaS service instead of 99.5% as we were providing at the time. He thought it was a minor change on our side, but it required completely rethinking our architecture from the ground up.

nicoburns 7y ago
Yeah, makes sense. Conversely, our SLA is only only 98%! (we actually have much better uptime than that and have only had about ~1 or 2 hours of downtime in the last 6 month - but we have plenty of wiggle room if we need it)