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Apple's online credential/auth* user experience is terrible. I can't wait till Apple fixes their account auto-lock feature. On weekly basis I have to unlock my

Apple's online credential/auth* user experience is terrible. I can't wait till Apple fixes their account auto-lock feature. On weekly basis I have to unlock my account because someone is trying to login with my email. I contacted the customer service to see if something could be done to avoid auto-locking. The only suggestion was to pick another email address that's not common. Also in order for me to unlock I have to supply my password along with answers to my 3 secret questions. Additionally my recovery email cannot be the same as my account email. Why Apple's online is terrible compared to their hardware/software?

pojzon 7y ago
To be honest I read all your complaints as a "screw Apple for protecting me".. pretty disrespectful. Their answer is expected. If your email is something like "john.smith@gmail.com" - there are like few hundred thousends of Smiths there.. And the complaint that recovery email cannot be the same as account email - so you want your account to be compromised without ANY way to recover it? Those seem like complaints of a completely "security oblivious" customer.
- aaaaa 7y ago
  very interesting idea
- freehunter 7y ago
  On the other hand, if a provider is saying "there is nothing we ca do to prevent a denial of service that's impacting your account", that's not a great response.
- kps 7y ago
  The problem would go away if Apple got off their lazy lock-in ass and allowed U2F like everyone else.
- antimora 7y ago
  I am talking about the basic user experience for my iTunes music, video and apps. Apple's "protection" of my account isn't better or stronger than other popular online services, such as, Facebook, Dropbox, or Gmail. I have more sensitive data in my Dropbox and Gmail accounts than Apple's. And yet I go through trouble each week to unlock my account. Why do I need to be troubled by it to get access to things I paid for? So here is a real story why I complained about requiring a different email address than the primary one. So a few years ago my apple account got locked due to their extra "protection". I tried to reset my password. I was given two options: to recovery by email or answer secret questions. Unfortunately I no longer had access to my works email and my answers weren't matching. It took another year till I could remember the exact answer I entered at the beginning. Till then my hundreds dollar of digital goods were locked out.

pojzon 7y ago

To be honest I read all your complaints as a "screw Apple for protecting me".. pretty disrespectful. Their answer is expected. If your email is something like "john.smith@gmail.com" - there are like few hundred thousends of Smiths there.. And the complaint that recovery email cannot be the same as account email - so you want your account to be compromised without ANY way to recover it? Those seem like complaints of a completely "security oblivious" customer.

aaaaa 7y ago
very interesting idea
freehunter 7y ago
On the other hand, if a provider is saying "there is nothing we ca do to prevent a denial of service that's impacting your account", that's not a great response.
kps 7y ago
The problem would go away if Apple got off their lazy lock-in ass and allowed U2F like everyone else.
antimora 7y ago
I am talking about the basic user experience for my iTunes music, video and apps. Apple's "protection" of my account isn't better or stronger than other popular online services, such as, Facebook, Dropbox, or Gmail. I have more sensitive data in my Dropbox and Gmail accounts than Apple's. And yet I go through trouble each week to unlock my account. Why do I need to be troubled by it to get access to things I paid for? So here is a real story why I complained about requiring a different email address than the primary one. So a few years ago my apple account got locked due to their extra "protection". I tried to reset my password. I was given two options: to recovery by email or answer secret questions. Unfortunately I no longer had access to my works email and my answers weren't matching. It took another year till I could remember the exact answer I entered at the beginning. Till then my hundreds dollar of digital goods were locked out.