I'm pleasantly surprised to read a fairly detailed, apparently honest analysis of their security decisions and trade-offs from a company selling proprietary sof

I'm pleasantly surprised to read a fairly detailed, apparently honest analysis of their security decisions and trade-offs from a company selling proprietary software services. I don't have an opinion of whether technology X they used in the past is better Y, but this kind of detailed disclosure is rare and they should be thanked. In the non-software world, how often do we get any kind of explanation? What was the mechanical problem that delayed my flight for 14 hours? I've never gotten even a two-sentence explanation; sometimes they lie (the announcement says "it's the weather" when the pilot has already admitted it's mechanical). I can list a hundred examples involving banks, government, and utilities where I've sought an explanation for a weird failure, but gotten absolutely nothing. The software world is leading the way in transparency compared to pretty much every other industry.