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Jesus F Christ.. that's even worse than my original scenarios! Now you have a family member whose personal information has been compromised to a random Schwab a
by drevil-v2 7y ago
Jesus F Christ.. that's even worse than my original scenarios! Now you have a family member whose personal information has been compromised to a random Schwab agent and even to you..
To me this would be a huge red flag.. the fact that Schwab apparently allows their customer service agents to play loose and fast with sensitive financial PII.
Source: I worked at a Global Top 20 bank for many years and this would absolutely be a fireable offence and the employee would be lucky not to be dragged into court by the bank and the government.
- whitepoplar 7y agoI totally understand where you're coming from, and it gives me pause when I think about it now, but I will say that in the moment it came across as a good faith effort and really did save the situation.
- traviscj 7y agoWhy wouldn’t this require just the info on the check (routing + account #), which everyone involved probably already had/needed to answer the query?
- drevil-v2 7y agoIt’s a balance of funds inquiry. Before you can discuss that kind of information about an account you need to identify the person as the account holder. I can’t call your bank and ask if you have enough funds to cover a cheque you wrote.
- traviscj 7y agoThis doesn’t seem to be the case from the article [1] linked in a grandchild of your original post. [1]: https://www.consumerismcommentary.com/verify-funds-on-that-check-before-you-cash-it/ https://www.consumerismcommentary.com/verify-funds-on-that-c...