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Chatbots are almost universally subpar; there's been a lot of work at trying to marry them up with natural language processing and other whizz-bang AI technique
by thrower123 7y ago
Chatbots are almost universally subpar; there's been a lot of work at trying to marry them up with natural language processing and other whizz-bang AI techniques, but still, you get down to the nitty gritty that it's a lot of work to design and implement something that's more than just a glorified IVR tree. Very few organizations will have the time and resources to make a decent experience.
- romdev 7y agoI frankly prefer a chat(bot or not) because I have a transcript of what has been discussed. Also, it's kinda fun to guess if it's a bot without offending. This is a real excerpt at the end of a helpful chat with Comcast: guest_ > You seem really nice. I've read about computer programs that can simulate nice people. Are you really a person? Cecilia > yes, i am guest_ > Who won the superbowl? Cecilia > i'm not familiar with it , im sorry