I don't necessarily disagree that ATT customers are grossly dissatisfied, but I don't think they're alone. Sadly, I don't have any more recent numbers, but the

I don't necessarily disagree that ATT customers are grossly dissatisfied, but I don't think they're alone. Sadly, I don't have any more recent numbers, but the study linked below shows that 47% of all cell phone users would switch to a competing provider to get a lower price if they didn't have to pay ETF fees. At best, cell phone users feel no loyalty for their carrier. At worst, the hate them almost universally. http://www.uspirg.org/newsroom/financial/financial-privacy--security-news/survey-shows-nearly-half-of-cell-phone-users-would-switch-or-consider-switching-carriers-if-they-didnt-have-to-pay-contract-termination-penalties http://www.uspirg.org/newsroom/financial/financial-privacy--...