I think that one very important factor, at least in Italy which is where I lived for a long time, is the culture about processes and organisation. In Italy the

I think that one very important factor, at least in Italy which is where I lived for a long time, is the culture about processes and organisation. In Italy there are lots of very talented people, but very often they work best in a self organised/ad hoc way. "Just following the rules" is mostly thought of as something stupid people do. It's very difficult to automate processes which were non standardised or haphazard in the first place.