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I am looking forward to fix the warranty system: if some products are expected to have a long life, spare parts are part of the problem, warranty is another one

I am looking forward to fix the warranty system: if some products are expected to have a long life, spare parts are part of the problem, warranty is another one. If a fridge is expected to work for 15 years, mandate by law the minimum warranty to 12 years for home users, not 2 years. The manufacturers will be forced to design the products to last at least 12 years or to be very cheap to maintain, whatever makes more sense. The 2 year warranty in EU is insignificant in these situations where you have products like fridges, washing machines or TV sets that you can use for 20 years. I had from the same company several appliances. The fridge is about 20 years old and still running. The washing machine broke after 15 years and I had to replace it due to lack of spare parts. The new washing machine is 5 years old, full of rust and I already replaced the main motor, that costed 1/3 of the full price of the machine. The technician that replaced it told me it is routine now to replace the Chinese motors after 3 to 5 years, a very high number of these washing machines break now in the first 5 years, but after the 2 years of warranty. They are a multi-brand service, when I asked what brand he recommends he said he cannot recommend one as they all have problems lately.

buckminster 7y ago
If you want to spend more money on a quality product with long term support then buy commercial appliances.
- magduf 7y ago
  That might not be feasible. For instance, if you want a commercial oven, that probably doesn't even fit into a normal residential kitchen.
  - buckminster 7y ago
    Commercial kitchens range in size from industrial bakeries larger than football pitches to tiny pub kitchens. The ovens come in all sizes.
    - magduf 7y ago
      Yes, but that doesn't mean they'll actually fit in a standard residential kitchen space. In the US, kitchens normally have a very standardized space for the stove/oven. It's a particular width (I don't know it offhand), and if it's outfitted for electric, it has a standardized 240V outlet. You can't just put anything there: it has to be the correct width and height, and have the correct power cord. There are fancier kitchens with separate ovens and ranges, but you can't just put those units into an existing kitchen; you'd have to redo all the cabinetry, which is very expensive. Also, commercial kitchens generally use gas ovens/ranges. Not all residences have this available, in fact many just don't. If your area doesn't have natgas, then you have to have propane installed, and that's expensive to do, and may not be allowed where you live.
      - northwest65 7y ago
        These things are extremely easy to reconfigure, and no cabinetry is not very expensive. Even utilising just standard residential ovens, they come in 600, 750, and 900 widths, and a variety of heights. There are plenty of commercial electric ovens available, I assure you.
        magduf 7y ago
        >These things are extremely easy to reconfigure, and no cabinetry is not very expensive. Bullshit. It's a lot more expensive than any residential stove, mainly because of the labor costs. >Even utilising just standard residential ovens, they come in 600, 750, and 900 widths Those don't sound like widths in inches, so that doesn't apply here in the US.
        northwest65 7y ago
        Simply not true; the average oven installed these days costs more than all the cabinetry combined... cabinetry is cheap and easy to reconfigure. The first result in Google for 'ovens US' even has it in their blurb... >...find single and double ovens, gas and electric ovens, 24", 27" and 30" ovens, speedcook and convection ovens... So yes, it does apply, even in the US of A.
- akvadrako 7y ago
  I don't think this is really true. Most commercial appliances probably require an ongoing support contract to get support for 10 years.
rlpb 7y ago
I can't speak for the EU in general, but in the UK, we get the minimum EU 2 years, plus up to six years from purchase to make a claim if the product is faulty according to market expectations of the lifetime of the product. If your fridge breaks after five years, and it's regular market expectation that your fridge, given what you paid for it[1], is expected to last longer, then the seller is in breach of contract. See for example: https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product https://www.which.co.uk/consumer-rights/advice/what-do-i-do-... Retailers try very hard to pretend that the law doesn't exist and that their obligation to you ends after a two year warranty period. This is false. [1] Market expectation is adjusted according to the advertised price. For example if you buy a pair of shoes for £5, then you cannot expect it to last six years, of course. If a sale advertises an original and a discounted price, then it is the advertised original price that matters.

buckminster 7y ago

If you want to spend more money on a quality product with long term support then buy commercial appliances.

magduf 7y ago
That might not be feasible. For instance, if you want a commercial oven, that probably doesn't even fit into a normal residential kitchen.
- buckminster 7y ago
  Commercial kitchens range in size from industrial bakeries larger than football pitches to tiny pub kitchens. The ovens come in all sizes.
  - magduf 7y ago
    Yes, but that doesn't mean they'll actually fit in a standard residential kitchen space. In the US, kitchens normally have a very standardized space for the stove/oven. It's a particular width (I don't know it offhand), and if it's outfitted for electric, it has a standardized 240V outlet. You can't just put anything there: it has to be the correct width and height, and have the correct power cord. There are fancier kitchens with separate ovens and ranges, but you can't just put those units into an existing kitchen; you'd have to redo all the cabinetry, which is very expensive. Also, commercial kitchens generally use gas ovens/ranges. Not all residences have this available, in fact many just don't. If your area doesn't have natgas, then you have to have propane installed, and that's expensive to do, and may not be allowed where you live.
    - northwest65 7y ago
      These things are extremely easy to reconfigure, and no cabinetry is not very expensive. Even utilising just standard residential ovens, they come in 600, 750, and 900 widths, and a variety of heights. There are plenty of commercial electric ovens available, I assure you.
      - magduf 7y ago
        >These things are extremely easy to reconfigure, and no cabinetry is not very expensive. Bullshit. It's a lot more expensive than any residential stove, mainly because of the labor costs. >Even utilising just standard residential ovens, they come in 600, 750, and 900 widths Those don't sound like widths in inches, so that doesn't apply here in the US.
        northwest65 7y ago
        Simply not true; the average oven installed these days costs more than all the cabinetry combined... cabinetry is cheap and easy to reconfigure. The first result in Google for 'ovens US' even has it in their blurb... >...find single and double ovens, gas and electric ovens, 24", 27" and 30" ovens, speedcook and convection ovens... So yes, it does apply, even in the US of A.
akvadrako 7y ago
I don't think this is really true. Most commercial appliances probably require an ongoing support contract to get support for 10 years.

rlpb 7y ago

I can't speak for the EU in general, but in the UK, we get the minimum EU 2 years, plus up to six years from purchase to make a claim if the product is faulty according to market expectations of the lifetime of the product. If your fridge breaks after five years, and it's regular market expectation that your fridge, given what you paid for it[1], is expected to last longer, then the seller is in breach of contract. See for example: https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product https://www.which.co.uk/consumer-rights/advice/what-do-i-do-... Retailers try very hard to pretend that the law doesn't exist and that their obligation to you ends after a two year warranty period. This is false. [1] Market expectation is adjusted according to the advertised price. For example if you buy a pair of shoes for £5, then you cannot expect it to last six years, of course. If a sale advertises an original and a discounted price, then it is the advertised original price that matters.