3 ms·

But a business can just as easily pay for fake negative reviews of competitors.

• not_a_cop75 7y ago
  While this is true, being so specific about something negative that someone calls them out is much more risky than the useless 1 star rating with comment "product did not work as expected". Low quality comments are almost never considered valid by those that pour over the comments.
• usrusr 7y ago
  But that could only ever be worthwhile in markets with very few competitors. But when there is only a low number of competitors, customers usually have better ways to form an opinion than internet reviews. The only exceptions are cases where customers are faced with a wide range of vendors, but only tiny, well-delineated subsets are in actual competition. Restaurants serving travelers in a small town would be an example.