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> So I'm genuinly curious: Why do so many people still buy despite an avalanche of complaints? Because, despite their many problems, their customer service is
by jsight 7y ago
> So I'm genuinly curious: Why do so many people still buy despite an avalanche of complaints?
Because, despite their many problems, their customer service is still better than most (maybe all) of their direct competitors.
- JohnFen 7y ago> their customer service is still better than most (maybe all) of their direct competitors. I've only needed customer support from Amazon twice, but both times my experience was really bad.
- jsight 7y agoI've only needed them a handful of times in the past 20 years and they've been nothing but phenomenal. Refunds or replacements have been really easy and they've made the process as seamless as it could be.