UPDATE: day 13 It's been a while since they escalated the issue. 01/06/2011 12:23 PM This issue has been escalated to our system administrators for resolution.

UPDATE: day 13 It's been a while since they escalated the issue. 01/06/2011 12:23 PM This issue has been escalated to our system administrators for resolution. More information should be available shortly. In the meantime, please let us know if there is anything else we can help you with.