Have you looked at their ticket queue? It could be a matter of work in progress or internal bottlenecks. [0] has a good summary of WIP after the heading title

Have you looked at their ticket queue? It could be a matter of work in progress or internal bottlenecks. [0] has a good summary of WIP after the heading titled "Why Do We Need To Visualize IT Work And Control WIP?". TLDR - read the Phoenix Project. [0] https://itrevolution.com/resource-guide-for-the-phoenix-project-kanbans-part-2/ https://itrevolution.com/resource-guide-for-the-phoenix-proj...