It's a balance. "Harden the process" is good and necessary in moderation for the reasons already mentioned, but can be taken too far, to the point that the proc

It's a balance. "Harden the process" is good and necessary in moderation for the reasons already mentioned, but can be taken too far, to the point that the process is so rigid it's paralyzing. A finding of "the process was reasonable and the individual wasn't" or "a process guaranteed to stop this kind of action would be unreasonably heavy" may sometimes need to be on the table.