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I have a similar personal pledge. When companies ask for numerical ratings, I do one of two things: 1. Put the highest number in every field. 2. Write up an of
by ThrustVectoring 7y ago
I have a similar personal pledge. When companies ask for numerical ratings, I do one of two things:
1. Put the highest number in every field.
2. Write up an official complaint.
IMO there's no morally justifiable middle ground; non-perfect ratings are a de-facto punishment. If someone's behavior was so reprehensible to warrant that, you should be airing some kind of grievance and going through an official process.
- saghm 7y agoI have a similar policy for the rare occasions that I use a ride-share service; so far, I've always given 5 stars to every driver, because I've yet to have an experience so bad that I think that preventing other people from having it is worth hurting the livelihood of the driver. Sure, sometimes I might have a really good conversation with one driver or a boring one with another when I'd rather just listen to my headphones, but I've never had any significant issues (though granted, I don't ride often). If I ever had a serious issue, I doubt that I'd be satisfied with just filing a review into the void, so I kind of doubt I'll ever give anyone fewer than five stars and not take some additional action to report the issue.
- sokoloff 7y agoI have generally the same policy, but i have given perhaps 1% 3 or 4-star ratings on Uber/Lyft. Why? Unnecessarily aggressive driving. Not road rage and not unsafe per-se but 10 lane changes in 3 miles, none of them smooth or signalled. Dramatically excessive perfume in the car. Neither is a safety issue; neither is worth a formal complaint to the platform; both are annoying. For CS reps and the like, many (most?) companies using 1-10 scales treat 9 and 10 the same (promoter), 7 and 8 the same (passive), and 1-6 the same (detractor). See also “net promoter score”